Frequently Asked Questions (FAQ) – Online Sawari
Here you’ll find answers to the most common questions about renting a car with Online Sawari. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team.
Booking & Reservation
Q: How can I book a car with Online Sawari?
A: You can easily book a car through our website OnlineSawari.com by selecting your desired pick-up and drop-off locations, dates, and choosing from our available fleet. You can also contact us directly via phone or email.
Q: Can I modify or cancel my reservation?
A: Yes, you can modify or cancel your reservation. Please refer to our Terms and Conditions for detailed information on our cancellation policy. Generally, free cancellation is available up to 48 hours before pick-up.
Q: How far in advance should I book a car?
A: We recommend booking as early as possible, especially during peak seasons, to ensure the availability of your preferred vehicle and to secure better rates.
Rental Requirements
Q: What are the age requirements to rent a car?
A: The primary driver must generally be at least 21 years old. Age requirements may vary depending on the vehicle category. Please check the specific terms during the booking process.
Q: What documents do I need to rent a car?
A: You will typically need a valid driver’s license (held for at least 2 years), a valid credit card in the primary driver’s name for the security deposit, and a valid identification document (e.g., passport or national ID).
Q: Do I need a credit card to rent a car?
A: Yes, a valid credit card in the primary driver’s name is usually required for the security deposit, even if you plan to pay for the rental with a debit card or cash.
Pick-up & Drop-off
Q: Where can I pick up and drop off the rental car?
A: We offer convenient pick-up and drop-off locations across Karachi, including the airport and major city areas. You can select your preferred locations during the booking process.
Q: Can someone else pick up the car for me?
A: No, the primary driver whose name is on the reservation and credit card must be present at the time of pick-up to sign the rental agreement and present their documents.
Q: What if I return the car late?
A: Late returns may be subject to additional charges. If you anticipate a delay, please contact us as soon as possible to discuss extension options.
Vehicle & Usage
Q: What types of cars do you offer?
A: Our fleet includes a wide range of vehicles, from economy cars and sedans to SUVs and luxury vehicles, to suit various needs and preferences.
Q: Can I choose a specific car model?
A: While we strive to provide the exact model requested, reservations are usually confirmed for a vehicle category. We guarantee a car within your chosen category, but specific models are subject to availability.
Q: Is there a mileage limit?
A: Our standard rentals often include unlimited mileage within Karachi. Please check the specific terms of your rental agreement for any mileage restrictions.
Q: Can I smoke in the rental car?
A: No, smoking is strictly prohibited in all our rental vehicles. A cleaning fee will be applied if evidence of smoking is found.
Insurance & Damages
Q: What kind of insurance is included?
A: Basic insurance coverage is included in your rental. Details regarding coverage limits and deductibles will be provided in your rental agreement. Additional insurance options are available for purchase.
Q: What should I do in case of an accident or breakdown?
A: In case of an accident, ensure everyone’s safety, contact the local police immediately, and then notify Online Sawari. For breakdowns, contact our 24/7 roadside assistance number provided in your rental agreement.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept major credit cards for rental payments and security deposits. Please check with us for other accepted payment methods.
Q: Are there any hidden fees?
A: No, we pride ourselves on transparent pricing. All mandatory fees and taxes will be clearly outlined in your booking summary. Any optional extras will be clearly stated.
Contact Us
If you have any further questions, please feel free to contact us:
•Phone: 03052789972
•Email: Admin@onlinesawari.com
•Address: North Karachi Twp, Karachi, Karachi City, Sindh 71600, Pakistan
